Shipping policy

Shipping Policy

At SMA Collection, your satisfaction is our priority. We are committed to delivering your orders accurately, promptly, and in excellent condition. Please take a moment to review our shipping policy so you know exactly how your order will be handled from checkout to delivery.

Order Processing

  • Processing Time: All orders are processed within 1–3 business days (excluding weekends and holidays) after your order is confirmed.

  • Cut-Off Time: Orders placed after 2:00 p.m. (local time) will begin processing on the next business day.

  • Delays: While we work hard to meet our timelines, occasional delays may occur due to factors beyond our control such as high order volumes, carrier delays, or severe weather conditions. If this happens, we’ll keep you updated.

Shipping Rates & Delivery Estimates

We offer reliable shipping options to meet your needs:

Shipping Method Cost Estimated Delivery Time
                  Standard Shipping Free 5–7 Business Days

  • Delivery estimates may vary depending on your location, the size/weight of your order, and courier availability.

  • Expedited shipping options may be offered during checkout when available.

International Shipping

We are proud to offer worldwide shipping.

  • Shipping Fees: Calculated at checkout based on destination, weight, and shipping method.

  • Customs, Duties & Taxes: Please note that international orders may be subject to import duties, customs fees, or taxes. These charges are determined by your local customs office and are the customer’s responsibility.

  • Estimated Delivery: International orders typically take 7–14 business days. However, delivery times may vary depending on your country’s customs processing.

Order Tracking

Once your order has shipped, you will receive an email confirmation containing your tracking number and a link to track your shipment.

  • Tracking updates may take up to 24 hours to appear once your order has been shipped.

  • You can also track your order directly via the shipping carrier’s website.

Shipping Restrictions

To ensure successful delivery:

  • We do not ship to P.O. Boxes, APO/FPO, or military addresses.

  • Please provide a valid residential or business address during checkout.

  • Some items may be subject to shipping restrictions in certain countries due to customs regulations.

Lost, Damaged, or Stolen Packages

  • Lost Packages: If your tracking shows "delivered" but you haven’t received your package, please contact the shipping carrier first, then reach out to us for further assistance.

  • Damaged Packages: If your order arrives damaged, contact us immediately with photos of the item and packaging so we can resolve the issue quickly.

  • Insurance: Standard shipping includes limited coverage. If you require additional protection, please inquire about shipping insurance before placing your order.

Contact Us

If you have any questions or need help with your order, our support team is happy to assist.

📧 Email: info@smagroup.us

Thank you for shopping with SMA Collection. We truly appreciate your trust and look forward to serving you again!